Terms and Conditions
Overview
This website is operated by Clemence Watches Limited. Throughout the site, and going forward the terms “we”, “us”, “I” and “our” refer to Clemence Watches Limited. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. We recommend you read these Term carefully to ensure you fully understand and agree with them before ordering or pre-ordering any of our Products. Our Terms may be updated from time to time so we recommend printing or saving a copy of these Terms at the time of placing your order or pre-order for future reference.
Products
Our products are guaranteed new unless explicitly stated. Product availability is indicated on the product page. As a microbrand, our production cycles are naturally limited and therefore, stock of items cannot be guaranteed in the long term. The pictures seen on the website are as accurate as possible.
Pre-orders
These Terms outline the placing of pre-orders with us for any of our Products. Please read these Terms carefully before submitting your order of any Clemence Watches Products. By submitting your order or pre-order, you agree to be legally bound by these Terms. A “Pre-order” means the Product you are ordering is not currently in stock but is available for reservation. The Product you have pre-ordered will be shipped to you at a future date once it becomes available, subject to reasonable delays in manufacturing and/or delivery. Listed delivery dates are an estimate only. Pre-order items are subject to reasonable minor revisions and changes in specification and design from website descriptions and website imagery. By placing a pre-order you accept reasonable minor changes may be made to the product you receive from the descriptions and photographs of the product available on our website at the time of placing your pre-order. PRE-ORDER REGISTRATION AND PAYMENT When placing a pre-order for the Products, you will be required to provide information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Clemence Watches shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. In the event your shipping information changes in the period between completing your pre-order and your product being dispatched, please ensure you update Clemence Watches with your new information by sending an e-mail to info@clemencewatches.com. Clemence Watches are not liable for any products that are shipped to old or incorrect addresses. You will be charged at the time of placing the pre-order. Your placing of a pre-order constitutes your express agreement to the company charging your provided payment method at such time. The purchase price does not include import duties, taxes and other government charges, which are the buyers responsibility. When placing a pre-order, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase the product when you complete the check-out payment process. CANCELLING A PRE-ORDER If you wish to cancel your pre-order at any time, prior to Clemence Watches dispatching your Product, please contact Clemence Watches customer service (info@clemencewatches.com) and we will be happy to process a refund. Please allow up to 15 business days from date of request for refund to be processed. The time for the refund to be processed depends on your bank. Please note that for any cancelled or refunded pre-orders a 5% restocking fee will be applied to the total value of your order. This 5% is to cover the payment charges which are incurred by Clemence Watches for each transaction. We have chosen to make use of restocking fees to cover this potential expense to the business, rather than building it into our profit margin for each Product to help keep pricing as fair and equitable as possible for our customers. In the unlikely event we are unable to fulfil your pre-order we will inform you by email and provide a 100% refund. You will not be entitled to any compensation or remedy in case of delay in manufacturing/delivery, or cancellation by Clemence Watches of your pre-order. Refunds are not available on personalised or customised Products.
Ordering a Product and Payment
When placing an order for Products, you will be required to provide information, such as your address and billing information. You represent and warrant that all such information is accurate. Clemence Watches shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by sending an e-mail to info@clemencewatches.com. You will be charged at the time of placing the order. Your placing of a Product order constitutes your express agreement to the company charging your provided payment method at such time. The purchase price does not include import duties, taxes and other government charges, which are the buyers responsibility. When placing an order, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase the product when you complete the check-out payment process.
Returns and Exchanges
Please inspect your watch thoroughly upon receipt, before unwrapping, wearing or resizing. We can only accept returns if the watch is in new, unworn condition, with film still on the watch. You have 14 days from the date of delivery to exercise your customer right of withdrawal and ask for a refund or an exchange. Before any return for refund or exchange, you must contact Clemence Watches (info@clemencewatches.com) to discuss the returns procedure. Shipping fees are non-refundable. The Products must be returned by you, the customer, at your own expenses to Clemence Watches, no later than seven days after having informed Clemence Watches about your decision to withdraw. Please note that for all returned Products, a 5% restocking fee will be applied to the total value of your order. If the refunded Products are part of a larger order with some Products not being returned, the restocking fee will only be applied to the value of returned Products. This 5% is to cover the payment charges which are incurred by Clemence Watches for each transaction. We have chosen to make use of restocking fees to cover this potential expense to the business, rather than building it into our profit margin for each Product to help keep pricing as fair and equitable as possible for our customers. All returned Products must be received in their new unused condition, complete and in their original packaging. The original purchase price of the Products will be refunded, following the receipt of the Products by Clemence Watches. In case of a return for exchange, the new product will be sent following the receipt of the returned item. Exchanges are exempt from restocking fees, however, additional shipping fees may be required. Returns of damaged, incomplete, opened, or dirtied Products, handled by the customer cannot be accepted (as they could not be sold as ‘new’ again) and consequently will not be refunded nor exchanged. All returned Products should be sent using a tracked and insured shipping service. DHL is recommended. We do not guarantee that we will receive your returned item and will not be liable for returns that are lost or damaged during return shipping. If there are any tax or duty payments required, in order for us to receive the return or exchanged Product, if they are not paid in advance by you, the value will be deducted from the total refunded amount.
Shipping
Shipping rates are calculated at checkout. International shipments are dispatched from the United Kingdom, via DHL Express. Domestic shipments under the value of £30 are dispatched via Royal Mail. Domestic shipments over the value of £30 are dispatched via DHL Express. Shipments are dispatched between Monday and Friday within 1 week of the order being placed (excluding pre-orders), unless otherwise noted. Note that we are not responsible for any delays caused by customs and/or any fees incurred by customs. For an estimate of your countries customs fees we recommend: https://www.simplyduty.com/import-calculator/ Pre-ordered Products are expected to be ready to ship at the date provided on the product page during placing your order, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Clemence Watches does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Clemence Watches is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your pre-order is received by Clemence Watches. Shipping fees are non-refundable.
Warranty
The Munro is backed by a 2 year warranty. The Photic Diver is backed by a 1 year warranty. Warranty covers manufacturing defects that have occurred under normal and reasonable use. This does not apply to damage due to direct or indirect misuse or abuse. We reserve the right to determine if the product is covered under warranty program. Please write to us to report and commence any warranty claims. This warranty does not apply to any costs, repairs, or replacements for the following: - Repairs necessitated by use other than normal and/or reasonable use. - Blemishes, scratches or other cosmetic damage caused by normal wear and tear. - Damage resulting from negligence, misuse, abuse, accidents, or alterations. - Any damages that may arise after any unauthorised work is attempted. - Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
If you have any other questions about our Terms that aren't answered above, please don't hesitate to get in touch with us via email at info@clemencewatches.com